Payment & Refund Policy
Our Refund Policy
We strive to ensure your complete satisfaction with our services. If you are not fully satisfied, you may request a refund within [7] days of purchase, provided the service has not been fully delivered or significantly utilized. Approved refunds or chargebacks will be processed within 7–10 business days, depending on your bank’s processing times.
Please note that certain services or promotional offers may be non-refundable,
Payment Policy
- Service Agreement: All services provided by OTR TRANSPORTATION GROUP LLC are subject to a signed agreement between our company and the client, outlining the scope of work, payment terms, and service fees..
- Payment Methods: We accept payments via:
- 2Checkout Secure Payment Gateway
- Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
- Bank Transfers
- Billing Structure:
- Fixed-Price Services (e.g., setup fees, consultations) are billed in advance.
- Percentage-Based Services (e.g., truck dispatch) are billed weekly or monthly, based on a mutually agreed percentage of gross load revenue.
- Invoicing: Invoices are issued electronically. Payment is due within the time frame stated on the invoice (typically within 7 days). Late payments may result in service suspension until the account is settled.
Refund Policy
- Eligibility for Refunds
- Refunds are only available for prepaid fixed-price services that have not yet been initiated.
- Once a service has started (e.g., dispatching loads, compliance processing), no refund will be issued.
- Non-Refundable Services
- Percentage-based services
- Completed consulting or administrative work
- Government filing fees (for MC/DOT authority setup)
- Third-party service costs
- Refund Request Process
To request a refund, please contact our billing department at [accounts@otrtransportation.net] with your invoice number and reason for the request. Approved refunds will be processed within 7–10 business days back to the original payment method. - Disputes & Chargebacks
- If you believe a payment was processed in error, contact us immediately before initiating a chargeback with your bank.
- Unauthorized chargebacks may result in service termination and legal recovery of owed amounts.
Contact Information
OTR TRANSPORTATION GROUP LLC
Business Address: 8 THE GREEN STE A, DOVER DE 19901
Email: accounts@otrtransportation.net (for payment & refund related only)
Phone: (617) 333-8599