Last updated: April 2026
Introduction
OTR (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our truck dispatch services or visit our website.
Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, company name
Business Information: MC number, DOT number, equipment type, insurance details
Usage Data: Website activity, pages visited, and service interaction data
Communication Data: Messages, emails, and records of communication with our team
How We Use Your Information
We use collected information to:
- Provide truck dispatch and logistics services
- Communicate regarding loads, rates, and operational updates
- Process invoices and payments
- Improve our website and service quality
- Comply with legal and regulatory requirements
- Send service-related or marketing communications (only with your consent)
Information Sharing
We may share limited information only when necessary to operate our services with:
- Freight brokers and shippers (for load coordination)
- Payment processors and factoring companies
- Trusted service providers supporting our operations
- Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information to third parties for marketing or lead generation purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Opt out of marketing communications
- Request a copy of your data
Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website performance. You may disable cookies in your browser settings at any time.
Google Analytics
We use Google Analytics 4 to understand website usage and improve our services. It may collect:
- Pages visited and time spent on site
- Device type, browser, and operating system
- Approximate location (city/region level)
- Referral sources
This information is aggregated and does not directly identify users. You may opt out using browser tools or Google’s opt-out add-on.
SMS / Text Messaging Compliance
If you opt in to receive SMS messages from OTR, you agree to receive text messages related to dispatch updates, load information, and service communications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Opt-In Message
Text START to receive text messages from OTR. Message frequency may vary. Message and Data Rates may apply. Reply STOP to cancel or HELP for help.
Opt-Out Message
You have successfully unsubscribed from OTR messages. No further messages will be sent.
Help Message
OTR: For assistance, visit our website at otrtransportation.net. Reply STOP to opt out or START to re-subscribe.
No Sale of Personal Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal data. To exercise these rights, contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: sales@otrtransportation.net
Phone: +1 (631) 268-5525
Address: 8 The Green STE A, Dover, DE 19901
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.